Q: How does the new Systagenix packaging affect me?
A: The New Packaging is part of the new re-brand for Systagenix; this will make choosing your wound care products even easier!
Customer Information: Change of packaging
Systagenix are proud to announce a bold new change of our product packaging.
The following Systagenix products will be affected by this change:
TIELLE™ Hydropolymer Adhesive Dressing with LIQUALOCK™ Advanced Absorption Technology (Classic, Lite, Max, Ultra, Plus, Border, Packing, Sacrum, Plus Sacrum, and Plus Heel)
ADAPTIC™ Non-Adhering Dressing
SILVERCEL™ NON-ADHERENT Antimicrobial Alginate Dressing with EASYLIFT™ Precision Film Technology
SILVERCEL™ Antimicrobial Alginate Dressing
PROMOGRAN™ Matrix Wound Dressing
PROMOGRAN PRISMA™ Matrix
These changes will only affect the packaging; the products themselves will remain the same fantastic dressings they have always been.
Q: Can I send my old packaging back?
A: All product attributes remain unchanged and so it will not be necessary to return old packaging. The product packaging change does not impact the Systagenix returns policy.
Q: Why is the packaging changing?
A: This is part of a wider change in Systagenix branding and is a part of our communications strategy. We have aimed to make the product name as clear as possible on the packaging to ensure supply and stock management is easier for you.
Q: What should I do with product in old packaging?
A: All product attributes remain unchanged, and so it will not be necessary to return old packaging. Only the outer packaging is changing. What is inside is the same.
Q: Will this create supply issues?
A: We do not envisage there will be any supply problems as a result of the packaging change.
A: The graphics of the carton, the inner pouch, and instructions for use. The products themselves, size, and registration will remain unchanged.