Acelity is committed to providing customer service, including product reimbursement education and resources, to clinical providers and healthcare facilities that use Acelity products.

Acelity Reimbursement Support

The Acelity Reimbursement Education Hotline is staffed by reimbursement specialists offering assistance with the following:
  • Coding Education
  • Published Coverage Guidelines
  • Reimbursement Support


Access Acelity product Coding Guides for our Advanced Wound Therapeutics Division (KCI and Systagenix) and Regenerative Medicine Division (LifeCell) here:
Access to information on Home Health support for reimbursement on disposable Negative Pressure Wound Therapy (dNPWT):
The Acelity Reimbursement Education Hotline Presents Webinar Series on Home Health Agency dNPWT

Reimbursement Access Program

The Reimbursement Access Program is staffed with experienced certified coding staff who provide the following reimbursement education support to physicians, hospitals, Ambulatory Surgical Centers (ASCs) and patients, including:
  • Education: Educate on correct coding, published insurance coverage and policy guidelines, payment methodologies, and impact of policy changes. 
  • Processing Support: Provide support for coding, billing options on non-published coverage criteria in support of economically efficient use of products and accurate claims processing. 
  • Coverage Assistance: Provide accurate and objective information and materials to better assist HCPs in obtaining coverage decisions with payors, and documenting updates to coverage decisions in support of patient access to LifeCell products. 

Reimbursement Hotline

The Acelity Reimbursement Education Hotline is available from Monday to Friday, 8 a.m. – 8 p.m., EST. (Closed on major observed holidays)
Advanced Wound Therapeutics Division (KCI and Systagenix)
Contact Information
Tel: 1 (800) 668-6812
Fax:1 (800) 311-9291
Regenerative Medicine Division (LifeCell)
Contact Information
Tel: 1 (888) 543-3656
Fax:1 (866) 262-6977
Email to:

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