Returned Goods Policy

Contact:  LifeCell Customer Solutions
Telephone:  1-800-367-5737 
Hours:  Monday – Friday 8:00am – 8:00pm (EST)
All returns must be pre-approved and accompanied by a Field Return Authorization
  • FRA#’s can be obtained by contacting the LifeCell Customer Solutions team
  • The lot and serial number must be provided for each item to obtain a FRA#
  • The return authorization number must be noted on the outside of the return
Return requests must be made within 30 days of the original invoice date and will be subject to the following criteria
  • A restocking charge of 15% of invoiced price will be charged on all returns
  • Upon receipt and inspection of items, a credit will be issued
  • Only items and lot numbers listed on FRA will be eligible for credit
  • Freight charges will not be credited
LifeCell products must be in their original packaging free from damage, customer labels and markings to be eligible for credit
  • All patient labels must be intact
  • The Instructions for Use, IFU, must be attached/included with the product
  • All tamper-evident seals must be intact
  • All product with Tag/Alert temperature monitors must display “OK”
  • Product must be returned in a LifeCell approved shipper which will be provided at time of field return authorization
All LifeCell product must have at least 8 months of shelf life remaining
NOTE: All claims for damage in transit and order discrepancies must be reported to LifeCell Customer Solutions within 24 hours of order receipt.  Any product returned to LifeCell Corporation without a Field Return Authorization number will be returned to sender at the sender’s expense

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